Customer Service

We provide secure standard shipping of 5-14 days to Europe and 14-21 days to other countries.

5-14 days for Europe and 14-21 days for other countries.

We deliver to: Germany, United Kingdom, France, Italy, Spain, Poland, Romania, Netherlands, Belgium, Czech Republic, Greece, Portugal, Hungary, Bulgaria, Slovakia, Ireland, Croatia, Slovenia, Luxembourg, Andorra, Monaco, San Marino. Please note that we do not ship to European island regions that are part of the EU, such as the Canary Islands. Countries we currently do not ship to due to strict customs controls: Switzerland, Denmark, Austria, Finland, Israel.

We try to reduce potential delivery risks for our customers, which is why we ship orders in discreet packaging to selected countries with enhanced post office control. If you have not received your package and we have not collected it, and 40 business days have passed, we will resend your package once and free of charge.

If the address is located within the European Union, the package will not go through customs control because the shipment is made from the EU.

Be careful when entering the address and other shipping information. Do not enter non-existent addresses, otherwise the package may not reach you. If you made a mistake, you can only change the address before your order status changes to “Being Picked Up by the Courier.” In this case, contact us immediately by email: [email protected]

Typically, tracking information is updated when the package is shipped, and the next update usually occurs when the package arrives in the destination country. Therefore, during this interim period, there may be a lack of updates in the tracking information.

You can use these statuses to determine what is happening with your order right now. Processing It takes 24 to 72 hours to process your order during business days. Please wait for the next status. Packing Your package is being packed, please wait for the next status. Picked up by carrier Your package has been picked up by the carrier, your tracking number will appear in the next status within 24 hours during business days. Shipped

If your order has been seized, you must email us the seizure letter. Once we have reviewed it, we will resend your order free of charge for a one-time fee! To resolve this issue, please contact us at [email protected]; we are here to help you with your problem.

If your order has been seized, you must email us the seizure letter. Once we have reviewed it, we will resend your order free of charge once! To resolve this issue, please contact us at [email protected] or reach us on Telegram Support. We are here to help you with your problem.

Please carefully review the following information before placing an order. By placing an order, you acknowledge that you have read and accepted the terms of our reshipping policy. If you have not received your package and we have not collected it, after 40 business days, we will reship your package once for free, at no additional cost. If the reshipped order does not arrive for the second time, we will not reship it a third time for free, nor will we provide a refund. Our orders are shipped on the basis that the customer agrees to take all associated risks. If your order has been seized, you must send us the seizure letter by email. Once we have verified it, we will reship your order once for free. Please note that all situations related to reshipping are handled individually. If you encounter any problems, please contact our support team at [email protected] or via Telegram Support first. When will I NOT receive a package if something goes wrong? If the package is returned to the sender due to the recipient’s unavailability, we will not reship the order or refund it. To ensure successful delivery, please make sure you provide the correct shipping address and your full name. Again, all reshipment-related situations are handled individually. If you encounter any issues, please contact our support team at [email protected]