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Verify authorized resellers and check product authenticity at : https://driadamedical.com/verify

Réponses aux questions courantes

Frequently asked questions

Normally, payment by bank transfer takes about 3 business days. Once the payment is successful, your order will be prepared and shipped, and you will then receive the tracking number. Once the payment is accepted, the status of your order will change to “Packing”. You can also check the status of your order on your Driada profile at any time.

Please read carefully before placing an order.
By placing an order, you confirm that you have read and accepted our reshipping policy.
When will I receive my package if there is a problem?

If you haven’t received your package and we haven’t picked it up, and 40 business days have passed, we will reship your package free of charge, but only once and at no additional cost!
If the reshipped order doesn’t arrive a second time, we won’t reship it a third time free of charge and won’t issue a refund. We only ship orders if the customer agrees to take the risk.
If your order has been seized, you must email us the seizure letter. After verification, we will reship your order once free of charge!
All reshipping situations are discussed individually. Therefore, if you encounter any problems, please first contact our support team at [email protected].
When will I NOT receive a package if there is a problem?
If the package is returned to the sender due to the recipient’s unavailability, we will not reship or refund! Please make sure you enter the correct delivery address and your full name.
All reshipment-related situations are discussed individually. Therefore, if you encounter any problems, please first contact our support team via chat.

Cards payments ✔Bank transfers ✔Bitcoin BTC ✔USDT (TRC20)

After confirming your order, a message with your banking information will be automatically sent to your email address. Don’t forget to also check your spam folder.

Please contact live chat support on the website and we will work together to resolve this issue.

We provide secure standard shipping of 5-14 days to Europe and 14-21 days to other countries.

Typically, tracking information is updated when the package is shipped, and the next update usually occurs when the package arrives in the destination country. Therefore, during this interim period, there may be a lack of updates in the tracking information.

If your order has been seized, you must email us the seizure letter. Once we have reviewed it, we will resend your order free of charge for a one-time fee! To resolve this issue, please contact us at [email protected]; we are here to help you with your problem.

Europe Shipping Available

€20 package with loss and seizure protection included.

Return Guarantee

We will return your order within 40 days if it is lost or seized.

Package Delivered in 7-14 Days

Discreet packaging to ensure your privacy.

Secure Payment

Credit Card - Bank transfer or crypto for optimal security.